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Frequently Asked Questions

Will the Pix World SIM card work in my handset and/or tablet?

The Pix World SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets.

If you are not using a smartphone and are travelling to the USA, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with your country of travel. Very few mobile phones will not work with Pix World. 99% of devices will be fully compatible.

a) Locked phones

Pix World works only in unlocked mobile phones. When you insert your Pix World in a locked phone, you may see a message like this:

“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

b) Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:

1. Find the Pix World menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”.

2. Press “YES” or “OK”.

3. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).

4. Go ahead and make calls as usual. To turn this option OFF, enter 1102.

c) A small number of handsets or older style phones (5 years +) may require a different dialing method when making calls with Pix World.

Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

How do I activate the SIM card?

Every Pix World SIM card is pre-activated with the PixChat global messaging service for one year.

PixChat messaging is a free global messaging exclusive to Pix World available across your favorite messaging applications such as WhatsApp, Facebook Messenger, Line, Viber, WeChat, and more. No Wifi or additional Top-up’s are required to use this service. Please see a list of available countries here supporting our service. If you prefer, Talk/Text/Data credit can be issued instead of free PixChat service.

Voice, Text, and Data Top Ips can be done directly from the Pix World start page from your device ( or from

PayGO and unlimited data are available in certain countries. Please see your homepage for more information.

How long does my credit or SIM card last? Can my balance or the SIM card itself expire?

Pix World airtime/credit lasts one year from your last recharge/top-up. Your SIM card will stay “live” as long as you recharge/top up once a year.

If you are purchasing a data plan, the valid timespan is stated on each data plan (between 1 and 30 days from activation). Your time allowance will start running from the moment you activate the data plan.

I bought a Pix World card. Will I be able to top up and use the same SIM & number for my next travels?

Yes, you can use the same SIM card for your next travels. Pix World SIM card stays “live” as long as you add some credit to the SIM card at least once a year. To use the same SIM card for your next travels, you can simply add credit to (top up) your SIM card here.

Can I use the SIM card in tablets, iPads, Modems, and Routers?

Pix WorldSIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets. When your SIM card arrives, you can simply apply it to any unlocked device you wish to use it in.

Where can I find the rates?

The rates for all countries are listed on our rates and coverage page. Just click on the rate-finder button and select the countries you are staying in.

What will my phone number be?

Pix World SIM cards come with a European number, starting with +372. Additional phone numbers from 40+ countries are also available for an additional fee.